FREQUENTLY ASKED QUESTIONS

ORDER INFORMATION
How can I place an order?
You can place an order directly through our online store. Simply browse our collection, select your items, and proceed to checkout.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for your convenience.

Can I modify or cancel my order after placing it?
Once an order is submitted, we are unable to modify or cancel it as our system processes orders immediately. Please review your items carefully before completing your purchase.

Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location.

SHIPPING & DELIVERY
How long does shipping take?
Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 3-7 business days within North America and 7-14 days internationally.

Do you provide tracking information?
Yes, once your order ships, you will receive a confirmation email with tracking details so you can monitor your package.

What if my package is lost or stolen?
Please contact our customer service team for assistance with lost or stolen packages. We will work with the carrier to resolve the issue.

RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Return shipping costs are the responsibility of the customer.

How do I initiate a return or exchange?
To start a return or exchange, visit our Returns Center at pajarcollection.com and follow the instructions. You will receive a return authorization number.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method.

PRODUCT CARE
How should I care for my Pajar products?
Care instructions vary by material. Please refer to the care label attached to your item or visit our Product Care section at pajarcollection.com for detailed guidelines.

Can I waterproof my Pajar boots?
Many of our boots come pre-treated for water resistance. For additional protection, we recommend using a waterproofing spray suitable for the specific material.

STORES & RETAILERS
Where can I find Pajar products?
Our collections are available at select retailers worldwide. Use our Store Locator at pajarcollection.com to find a retailer near you.

Do you have physical stores?
We operate several flagship stores in major cities. Check our website for the latest locations and hours.

OTHER QUESTIONS
Do you offer gift cards?
Yes, electronic gift cards are available for purchase online and can be delivered instantly via email.

How can I stay updated on new collections and promotions?
Subscribe to our newsletter at pajarcollection.com to receive exclusive updates, early access to sales, and special offers.